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Call Recording Information

The purpose of our “call recording” feature in the SmartCalls Dialer is for two reasons:

  • To capture any information for notes that were missed during the conversation. (i.e. new address, specifics related to an appointment).

  • To sharpen your saw by listening to the phone call and fine-tuning your phone etiquette and script.

Federal law permits recording telephone calls and in-person conversations with the consent of at least one of the parties. This is called a "one-party consent" law. Under a one-party consent law, you can record a phone call or conversation so long as you are a party to the conversation.

Eleven states require the consent of every party to a phone call or conversation to make the recording lawful. These "two-party consent" laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington.

Call recording using the SmartCalls Dialer is optional. You can DISABLE recording when you begin a dial session. You can also turn it OFF while in a dial session.

The Federal Communications Commission defines accepted forms of notification for telephone recording by telephone companies as:

  • Prior verbal (oral) or written notification of all parties to the telephone conversation.

  • Verbal (oral) notification before the recording is made.

The best practice is to check your state’s laws on consent and alerting all parties involved that you’re recording a conversation. If you’re ever in great doubt about the legality of recording a conversation, err on the side of caution and don’t record it.

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